Is there a list of rules?
Yes No weapons of any kind. No outside beverages. No drugs or illicit substances. No smoking or vaping inside the venue. No […]
Read moreFAQ Category: General Information
What is the refund policy? How do I request a refund?
All ticket sales are final – no refunds or exchanges. If you are not able to attend the show, you may utilize […]
Read moreWhat happens if a show is canceled?
If an event is canceled, no action is required to obtain a refund–we will issue a refund to the original method of […]
Read moreWho do I contact about booking a private event, venue rental, or a group sale?
Please contact Private Events Team by clicking here and filling out our inquiry form.
Read moreWho would I contact if I left my ID / credit card at the venue?
Please contact the venue by emailing boxoffice@thesoundsd.com with your name, contact information, and a description of your item and we will do […]
Read moreCan I transfer my ticket to someone else?
Tickets can be transferred via Ticketmaster. Click here to find out how.
Read moreWhat items are not allowed at The Sound?
Items not permitted inside The Sound (but are not limited to): – Weapons, firearms, knife – Laser pens – Pepper spray/mace – […]
Read moreI purchased tickets from a third party site / craiglist / FB marketplace / stranger online. Are my tickets valid?
Patrons purchasing tickets through third-party ticket brokers assume full risk for potentially fraudulent tickets purchased or obtained through unauthorized vendors. The Sound […]
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